Working with us

When starting an IT partnership with Sybaweb, you will immediately have access to the following benefits:

Access to a highly skilled team of IT specialists who will enhance your IT so you can grow your business.
Time and money saved by having your IT issues dealt with efficiently and effectively by our friendly support desk.
Peace of mind that in these fast paced times, your business, its Intellectual Property and information systems are protected against all threats. In the event that something does go wrong, rest easy knowing we can get you back up and running quickly.

During the onboarding process, we want to ultimately achieve two main goals. Firstly, to take you on and support your business as is, as seamlessly as possible. Then secondly, to plan for the future and build a robust network.

IT issues experienced on a daily basis are almost always due to poor or insufficient IT networks and infrastructure. As we take you on, we will audit your current network and infrastructure to ensure that we know exactly where the risks lie, so that we can work with you to improve them.

Step 1 - Infrastructure Audit

In the first month leading up to taking over, we will conduct a full audit of your IT infrastructure. This will include physical devices, servers, systems and security. We will also monitor devices connected to your network, and the utilisation of those devices.

Step 2 - Enable Support

We will ensure that we can support your network and employees. We use fortune 500 desktop management software that allows us to monitor all connected devices, and to log on remotely to troubleshoot problems.

We take a proactive approach to support, but in the event that something happens that we aren’t aware of your team will immediately be able to log IT issues via desktop, phone, email or web.

Step 3 - Ensure You Are Protected

Your business information, Intellectual Property and systems are your most important assets. We get to work to ensure that your information is protected and can be fully restored in the unfortunate event that something goes wrong.

Step 4 - Fill In the Gaps

From what we have learned during the audit and support steps, we will present you with a plan detailing the high risk areas of your network, and how to fix them. We will then work with you to prioritise those task, according to risk, importance, and budget.

Step 5 - Evolution

While supporting your network and your team of employees, we will continuously look for risks and areas of improvement and present these to you. This will be in the form of monthly / quarterly meetings with an account manager. We will then work with you to ensure that your IT network and infrastructure grows to support your business.

We do all of the above with a “fit for purpose” approach. We will recommend changes in line with your current business, goals for the future and budget.