• Unlimited support at a fixed monthly fee
• Leveraged technical expertise
• Pro-active monitoring and maintenance
Think of our team as your team
You’ll have your own Account Manager and Service Desk, as well as direct access to highly certified engineers on our Help Desk for strategic advice on the choice of technologies and approach required to meet your business objectives.
You can customise your services
Pick and choose from any number of our core Managed services:
- Remote only or Remote, telephonic & included unlimited on-site support?
- Server and network management only? (e.g. User devices to be managed by current onsite technician?)
- Monthly consultations with your SybaWeb Account Team?
- Support coverage options: 8am-6pm or 24 x 7 x 365?
Prior to service commencement, a comprehensive transition management process is initiated to ensure that technological and technical resources are implemented as smoothly as possible. While not the complete list, these activities include:
- Audit and creation of support documentation for your environment.
- Help Desk team training to ensure they understand your business as you do.
- Dedicated Account Manager involvement from the start to maximise the working relationship on all sides.